Gencturk Cad. Sirvanizade Sok. Best Western Senator Otel No:7 Vefa
Dergah Ocakbasi
320 m
Gencturk Cad. Aga Yokusu Sok. No:29 Tahtakale
Reviews and Ratings
Feedback from previous guests about their experience.
76%
liked the hotel and would stay again
Cleanliness
Great location
Lack of view
Receptionist engagement
7.6/10
Very good
Rooms
7.9
Location
8.8
Service
6.7
Dining
7.6
Guest reviews
7.6/10
based on 12 reviews
3.5/5
based on 381 reviews
8.7
8.7/10 based on 5274 reviews
#564 of 2,436 hotels in Istanbul based on Tripadvisor
Samuel
United Kingdom,
March
2024
7.6/10
This hotel is a mixed bag. The rooms lack fresh air but are well-equipped, have new bed sheets, and some offer nice views. The service is a bit hit or miss with receptionists more interested in their phones than guests, but there are helpful staff members too. The location is convenient in the old city of Istanbul with many shops nearby, though it's in a safe area. The dining options are varied and include Turkish bakery products. Overall, there are positives and negatives to consider for your stay.
Rooms
7.0
The rooms lack fresh air but are equipped with new bed sheets and some provide a view.
Service
6.0
The service is a bit mixed, with some receptionists more focused on their phones, but there are also helpful staff members available.
Location
8.0
The hotel is located in the old city of Istanbul, close to many shops and in a safe area.
Dining
8.0
The dining options are varied and include Turkish bakery products.
Facilities
9.0
The hotel offers a range of facilities to enhance your stay.
Charlie
United States,
February
2024
7.8/10
I truly enjoyed my stay at this hotel. The location was superb, surrounded by plenty of shops for shopping and right opposite a beautiful mosque. The rooms were cozy and had a lovely 'garden view' feel to them, making my mornings delightful. While the service was overall good, the receptionist could have been friendlier. The dining experience offered a variety of Turkish bakery products and a welcoming drink, creating a nice touch. The facilities were adequate, providing everything needed for a comfortable stay.
Rooms
8.0
The rooms were cozy and had a lovely 'garden view' feel to them, making my stay enjoyable.
Service
7.0
The service was good, but the receptionist could have been friendlier. However, the housekeeping staff provided excellent service.
Location
9.0
The hotel is ideally located in the old city of Istanbul, close to many shops for shopping and within walking distance to various mosques, including the Blue Mosque area.
Dining
8.0
The dining experience was lovely with a selection of Turkish bakery products and a welcoming drink provided.
Facilities
7.0
The facilities were satisfactory and met my needs during my stay.
Steve
United Kingdom,
January
2024
7.6/10
The hotel offers rooms with great views from high floors, but there is an issue with fresh air circulation. The rooms are very clean and suitable for families with children. The service requires improvement in customer interaction, especially at the reception. The location is safe and convenient, close to the old city of Istanbul and major tourist attractions. The dining options are varied, especially with Turkish bakery products. The facilities are well-maintained overall.
Rooms
8.0
The rooms are very clean and suitable for families with children.
Service
6.0
The service needs improvement in terms of customer interaction.
Location
9.0
The hotel is conveniently located in the old city of Istanbul, close to major tourist attractions and shopping areas.
Dining
7.0
The dining options include a variety of Turkish bakery products.
Facilities
8.0
The facilities are well-maintained.
Allen
United States,
January
2024
7.4/10
I had a mixed experience at the hotel, with clean and comfortable rooms providing a good view of the mosque but the service lacking friendliness and training in customer care. The location was convenient for exploring old Istanbul and its attractions, yet the dining options were limited despite the variety available. The facilities were satisfactory overall.
Rooms
8.0
My room was clean and cozy, offering a lovely view of the mosque.
Service
6.0
The service was a bit disappointing; the staff should improve their customer interaction skills.
Location
9.0
The hotel is situated in the heart of old Istanbul, making it easy to access all the tourist spots.
Dining
7.0
The dining experience lacked a friendly touch despite the various options available.
Facilities
7.0
The hotel had the basic facilities to meet my needs.
Thomas
United Kingdom,
October
2023
7.6/10
The hotel offers comfortable rooms with a view over the mosque, but lacks fresh air circulation. The queen-sized bed adds to the cozy stay. The service, though efficient, needs improvement in friendliness. The central location is ideal for exploring Istanbul, surrounded by shops and close to the metro. The dining experience offers a variety of Turkish bakery products. Overall, a good value for money with minor improvements needed.
Rooms
8.0
The rooms are very clean and feature a queen-sized bed. However, fresh air circulation could be better.
Service
7.0
While the service is helpful, some staff members could enhance their customer service skills.
Location
9.0
The hotel is situated opposite a mosque in the old city of Istanbul, making it convenient for exploring nearby shops and attractions.
Dining
7.0
The dining options include a variety of Turkish bakery products, offering a decent experience.
Facilities
7.0
The hotel facilities are satisfactory, providing the basics for a comfortable stay.
Richard
United States,
October
2023
7.6/10
I had a great stay at this hotel. It's located in the old city of Istanbul, which is perfect for exploring. The rooms are cozy and clean, offering a lovely view over the mosque. The dining experience was delightful with a variety of tasty Turkish bakery products. The service was a bit lacking, especially with the receptionist being distracted, but overall, a good value for the price.
Rooms
8.0
The rooms are cozy and clean, offering a lovely view over the mosque.
Service
7.0
The service was decent, but the receptionist seemed preoccupied with their phone.
Location
9.0
The hotel is centrally located in the old city of Istanbul, close to many shops and right opposite a mosque.
Dining
8.0
The dining experience was delightful with a variety of tasty Turkish bakery products.
Facilities
6.0
The hotel offers basic facilities but nothing outstanding.
James
United Kingdom,
September
2023
7.2/10
I had a mixed experience at the hotel. The location was excellent, right in the heart of Istanbul, but the lack of heating in the room was a downside. The service was a bit hit or miss, with some staff being attentive and others not so much. The dining options were good, especially the Turkish bakery products, but the view from some rooms was disappointing.
Rooms
7.0
My room had an additional emergency bed near the window with a view of the mosque, which was a unique touch. However, the lack of a heating system made it uncomfortable during colder nights.
Service
6.0
Some staff members, like the housekeeping, provided great service, but others, especially the receptionists, need improvement in customer service skills.
Location
8.0
The hotel is located in the old city of Istanbul, close to many shops for shopping, which was very convenient. However, the limited fresh air due to being in a covered area was a drawback.
Dining
8.0
I enjoyed the Turkish bakery products offered during the dining experience. The variety was impressive, but having no view from the dining area was a bit disappointing.
Facilities
7.0
The hotel's facilities were decent, but I wish there was more attention to providing a comfortable atmosphere in the rooms.
Peter
United States,
September
2023
8.0/10
I found this hotel to be a mix of positives and negatives. On the plus side, the rooms were impeccably clean and included a useful additional emergency bed at no extra cost. However, the lack of any view whatsoever was a drawback during my stay.
Rooms
8.0
The rooms were very clean and the additional emergency bed near the window was a handy feature.
Service
7.0
The receptionists, although polite, seemed distracted and could have been more engaging. However, other staff members provided good service.
Location
9.0
The hotel is situated in the heart of Istanbul, making it easy to explore the city's vibrant streets and shop at nearby stores. The proximity to various shops was a definite plus.
Dining
8.0
The dining options offered a variety, especially the Turkish bakery products. However, there could have been more diverse menu choices.
Facilities
8.0
The hotel provided a range of useful facilities, contributing to a comfortable stay.
Cleanliness
Lack of view
Kevin
United Kingdom,
September
2023
7.8/10
I had a pleasant stay at the hotel, with clean and comfortable rooms and friendly staff. However, the lack of a view from my room was a downside. The location was great for exploring the old city of Istanbul, although the receptionist could have been more attentive to guests.
Rooms
8.0
I stayed in a room with a queen-sized bed that was very clean.
Service
7.0
While the receptionist needs to improve in customer service, the other staff members were helpful.
Location
9.0
The hotel is located in the heart of Istanbul's historic district, making it convenient for sightseeing and shopping.
Dining
7.0
I enjoyed the welcome drink with Turkish bakery products, but more variety in the menu would have been appreciated.
Facilities
8.0
The hotel offers a range of services like room service and airport shuttle.
Frederick
United States,
August
2023
8.0/10
I had a wonderful stay at this hotel. The location is superb, surrounded by shops in the old city of Istanbul. The rooms were cozy with a lovely view, but the receptionist would benefit from some friendliness training. The dining experience was delightful with various Turkish bakery products, yet a bit pricey. Overall, a great value for the money.
Rooms
8.0
The room with a view was cozy and comfortable.
Service
7.0
The receptionist needs to be a bit friendlier, but the overall service was good.
Location
9.0
The hotel is in the heart of Istanbul's old city, making it very convenient for exploring.
Dining
8.0
The dining experience was delicious with a selection of Turkish bakery products.
Facilities
8.0
The hotel offered a variety of services, making my stay comfortable.
Dan
United States,
May
2023
8.2/10
I had a lovely stay at the hotel, situated in the heart of Istanbul's old city with convenient access to plenty of shops. Despite some service improvement needed, especially in terms of customer care, the housekeeping and reception teams provided good service. The location was safe, central, and right across from a beautiful mosque. The dining experience offered various Turkish bakery products, welcoming drinks, and a great selection. The facilities were well-kept, making my overall stay enjoyable.
Rooms
9.0
The queen-sized room was sparkling clean, and I appreciated the free additional emergency bed. The breakfast included was a nice touch.
Service
7.0
The service, though good, could benefit from improvements in customer service skills, particularly at the reception. However, the housekeeping team was commendable.
Location
9.0
Being in the historic part of Istanbul near bustling shopping areas and opposite a mosque made exploring the city a delight.
Dining
8.0
The dining options provided a wide array of Turkish bakery products and welcome drinks, but a more extensive pasta selection would have added to the experience.
Facilities
8.0
The facilities were convenient and offered everything I needed during my stay.
Andy
United Kingdom,
May
2023
7.8/10
The hotel is located right opposite a mosque in the old city of Istanbul but remains close to many shops for shopping. The rooms are equipped with a queen-sized bed and new bed sheets, offering comfortable accommodation. The receptionist could be friendlier but the staff is helpful. The dining experience provides various Turkish bakery products, yet limited options for welcome drinks. The hotel's location in the center of Istanbul is convenient, near the metro station. However, the service could be more attentive, especially from the receptionists.
Rooms
8.0
The rooms with a view of the mosque are cozy and well-maintained.
Service
7.0
The staff members are helpful, but some improvement is needed in customer service.
Location
9.0
The hotel's position near the old city and metro station makes it a convenient choice for exploring Istanbul.
Dining
7.0
The dining offers a variety of Turkish bakery products, but the drink choices are limited.
Facilities
8.0
The hotel provides basic facilities for a comfortable stay.
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